999 games FAQ — Answers to All Your Questions

Each person may only register one account. Creating multiple accounts is a violation of 999 games' Terms & Conditions and may result in all accounts being permanently closed and any remaining balance being forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email — an OTP or reset link will be sent within a few minutes. Use it to set a new password. If your email or mobile number has also changed, please contact support.

KYC (Know Your Customer) is the process of verifying your identity. On 999 games, you may be required to submit a photo of your NID or passport before making large withdrawals. This is essential for keeping your account secure and preventing fraud.

• National ID (NID) or Passport
• Selfie or Live Photo
• Screenshot of payment method (if required)

If your account is suspended, email support@999games.biz or contact us via live chat. In most cases, submitting the required verification documents is enough to reactivate your account. If the suspension is due to a rule violation, you will be informed of the reason in detail.

The minimum age to register and play at 999 games is 18. If a user is found to be under 18 during age verification, their account will be closed immediately. Responsible gaming is our top priority.

After logging in, you can update your email, mobile number, and password from Account Settings. To change your name or date of birth, please contact Support and submit the required verification details.

Yes, you can close your 999 games account at any time by sending a request to support@999games.biz. We recommend withdrawing any remaining balance before submitting your closure request.

999 games supports all major mobile banking services in Bangladesh:

• Mobile Pay
• Cash (Nagad)
• Rocket
• Upay
• Bank Transfer (Selected Banks)

The minimum deposit is ৳500 and the maximum per transaction is ৳50,000. Daily limits may vary by payment method. Check the payment page for the latest limits.

Deposits via Mobile Pay, Nagad, and Rocket are typically instant — most go through within 1–3 minutes. Bank transfers may take 2–6 hours. If more than 30 minutes have passed, contact support with your transaction ID.

Withdrawal requests are typically processed within 15 minutes to 24 hours. First-time withdrawals may take a little longer due to additional verification. Processing may be slightly delayed on weekends.

If a deposit fails due to a technical error or a duplicate transaction occurs, a full refund will be issued. Under normal circumstances, deposited funds remain in your gaming balance and must be withdrawn through the standard withdrawal process. Bonus balances may not be directly withdrawable if the bonus conditions have not been met.

999 games does not charge any transaction fees. However, your mobile banking provider (Mobile Pay, Nagad, etc.) may apply their own service charges. The same applies to withdrawals.

Email support@999games.biz or reach out via live chat as soon as possible. Provide the transaction ID, amount, and time. Our team will investigate and do everything they can to assist. Please note that funds sent to the wrong number via mobile banking may not always be recoverable.

The minimum withdrawal is ৳500. The daily maximum withdrawal limit depends on your account type and verification level. VIP and high roller members enjoy higher limits. Visit the payment page for full details.

A welcome bonus is automatically credited after your first deposit as a new member. Full details on the bonus amount and terms are available on the promotions page. If a promo code is required, enter it at the time of deposit.

A wagering requirement means you need to place a certain amount in bets before withdrawing bonus funds. For example, a 5x wagering requirement on a ৳1,000 bonus means you must wager ৳5,000 in total. Once the requirement is met, your bonus balance converts to real balance.

Weekly cashback is credited to your account every Monday at a set time. The amount is calculated as a fixed percentage of your total net loss from the previous week. Cashback bonuses typically come with lower wagering requirements. See the promotions page for full details.

Share your referral link or code with a friend. When they register using that link and make their first deposit, both of you will receive a bonus. Referral bonus amounts and terms may change from time to time.

Most bonuses have a claim deadline. If you've missed it, contact support — exceptions may be made in some cases. However, expired bonuses generally cannot be reissued.

Free spin bonuses are generally valid on specific slot games, which are listed in the offer details. Winnings from free spins are added as bonus balance and may be subject to wagering requirements.

Yes — if you'd prefer not to claim a bonus, simply disable the bonus option at the time of deposit or let our support team know. Playing without a bonus means no wagering requirements apply to withdrawals, so you can cash out your winnings directly.

999 games offers a wide variety of game types:

• Live Casino (Baccarat, Roulette, Blackjack)
• Slots (thousands of varieties)
• Sports Betting (cricket, football, tennis)
• Fishing Games
• Lottery & Crash Games

Start by refreshing the page and checking your internet connection. Clear your browser cache or try a different browser. If the issue persists, restart your device. If the problem keeps recurring, contact support with a screenshot.

Most games resume from where you left off once the connection is restored. If a game is interrupted before completion, your stake may be refunded. For specific cases, contact Support with your transaction ID.

Yes, all games at 999 games use certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and cannot be manipulated. Game providers are regularly audited by independent third-party auditors.

Minimum bet amounts vary by game. Slots typically start from ৳1, while Live Casino tables generally have minimums ranging from ৳10 to ৳100. You can check the exact limits within each game.

Yes, many slots and card games offer a demo mode where you can practice for free using virtual coins. However, winnings from demo mode are not added to your real balance. Demo mode is not available for Live Casino or Sports Betting.

Yes, 999 games uses industry-standard SSL encryption to keep all data secure. Your personal information is never sold to third parties. Read our Privacy Policy for more details.

Yes — go to your account settings and enable 2FA. Each time you log in, you'll need to enter both your password and a one-time OTP sent to your mobile. This protects your account from unauthorized access and is strongly recommended.

Change your password immediately and email us at support@999games.biz. Our security team will investigate the incident. If needed, you can also request a temporary account lock.

• If you receive a login notification from an unrecognized device
• If you notice an unauthorized change to your balance
• If you notice an unrecognized transaction

Yes, 999 games is a licensed online gaming platform. You can find the license details in the website footer. Operating under a license means the platform is regulated, which helps protect your rights as a player.

999 games will never ask for your password or OTP via SMS or WhatsApp. If you receive a suspicious message, do not click any links — report it immediately to support@999games.biz. Always use the official website at 999games.biz.

The 999 games app can be downloaded directly from our website. Android users can download and install the APK file. iOS users should visit the download page and follow the instructions provided.

Yes, the 999 games app gives you full access to all the same games, payment options, bonuses, and support features as the website. The app is optimized for mobile screens, so the experience is smoother and faster.

When a new update is available, you'll receive a notification when you open the app. Download the latest APK from the download page and install it — the old version will be replaced automatically, and your account and data will remain intact.

Close and restart the app. Check your phone's storage and RAM. Clear the app cache. If the issue persists, uninstall and reinstall the app. If it still continues, contact support with your device model and OS version.

Yes, you can turn push notifications on or off at any time from the app settings or your phone's notification settings. However, it is recommended to keep security alerts and transaction confirmation notifications enabled.